Refund & Cancellation Policy
This policy explains the cancellation and refund process for bill payments made through Fairlands and the Bharat Bill Payment System (BBPS).
Cancellation Before Payment
Customers may cancel a bill payment request before the payment is successfully submitted or confirmed. If the customer decides not to proceed with the payment, the transaction can be cancelled before payment confirmation.
Once the payment has been successfully confirmed and processed through BBPS and the applicable payment gateway, the transaction cannot be cancelled through Fairlands.
Cancellation After Payment
Once a bill payment has been successfully processed and confirmed, cancellation is generally not permitted. This is because the payment may have already been submitted to the respective biller through the Bharat Bill Payment System (BBPS).
Customers should verify the biller details, consumer number, and payment amount carefully before confirming the payment.
Refund Policy
Refunds are applicable primarily in cases where a payment transaction fails or the customer's account is debited but the payment is not successfully completed or confirmed.
If the customer's bank account, card, or other payment method has been debited and the transaction subsequently fails, Fairlands will initiate the refund process in accordance with the applicable payment gateway and BBPS processing procedures.
Refund Processing Time
In the event of an eligible failed transaction, the refund will normally be processed and credited back to the original payment method within 2 to 5 business days.
The actual time taken for the refund to reflect in the customer's account may vary depending on the customer's bank, card issuer, payment provider, or other applicable financial institution.
Important: Customers are advised to retain the transaction reference number and payment confirmation details until the transaction is completed or any applicable refund is received.